Got Questions? We’ve Got Answers
We offer self check-in at all properties. Before your arrival, you’ll receive an email and SMS with your access code, parking details, and step-by-step instructions so you can arrive anytime stress-free.
Yes, most of our locations offer free on-site or underground parking. Parking availability varies by property, and full details are listed on each individual listing page.
Cancellation policies differ by listing, but most of our stays offer free cancellation if done within the set window before arrival. You’ll find the specific policy for each home directly on its booking page.
Selected properties are pet-friendly, and these homes are clearly marked during booking. If you’re unsure, feel free to reach out — we’ll help you find the best option for you and your pet.
All of our homes come fully equipped with high-speed Wi-Fi, smart TVs, fresh linens, toiletries, and a stocked kitchen with essentials. Many properties also offer in-suite laundry, balcony spaces, dedicated work areas, and premium hotel-style touches.
Yes — every property includes climate control suited to the location. Homes in Calgary, Canmore, and Edmonton all feature reliable heating, and many units also include air conditioning for summer stays.
A professional cleaning is provided before every arrival. Mid-stay cleanings can be added for an additional fee and arranged anytime through our support team.
Yes, many of our homes are perfect for families. Selected units offer cribs, high chairs, and additional sleeping spaces. Look for listings marked family-friendly, or ask us and we’ll recommend the best fit.
